New
4
#4821
chat
Refund eligibility — annual plan
Hi — I'd like to cancel my annual plan and get a refund for the unused months.
2m
#4820
email
Where is my package, no tracking
Order placed 5 days ago, never got a tracking number…
4m
#4819
chat
Add a seat to my team plan
Need to add 2 more users this week before our launch.
7m
#4818
email
Reset 2FA — lost phone
Lost my phone. Can you help me reset 2FA on my account?
9m
Draft ready
3
#4815
chat
Account merge — same email
Two accounts under same email, one was old work account.
12m
#4812
email
Plan downgrade · team → solo
Going solo next month, want to switch to the solo plan effective…
18m
#4811
chat
Invoice address change
Need to update the billing address on our last 3 invoices.
22m
Sent · today
23
#4809
chat
Order confirmation — shipped
Replied with tracking + ETA. Customer happy.
✓
#4807
email
Tracking link follow-up
Sent updated tracking + carrier link.
✓
#4805
chat
Password reset link
Sent reset link, customer confirmed access.
✓
Escalated
1
#4798
chat
Refund dispute — not satisfied with policy
Customer asking for exception to no-refund-after-30 policy. Escalated to tier-2.
1h