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Labour management
● Active v17Owner: David Okonkwo · Workforce Ops Director · Site: DC-Tacoma · Schedule pending operator approval
Coverage · this week
98%
OT hours scheduled
62 hrs
Open shifts
3
Skill match · agent rec
94%
Shift
Mon
May 4
Tue
May 5
Wed
May 6
Thu
May 7
Fri
May 8
Sat
May 9
Sun
May 10
Morning06:00–14:00
22
target 22
✓ ok
19
target 22
−3 short
22
target 22
✓ ok
20
target 22
−2 short
22
target 22
✓ ok
14
target 14
✓ ok
10
target 10
✓ ok
Afternoon14:00–22:00
26
target 26
✓ ok
26
target 26
✓ ok
26
target 26
✓ ok
26
target 26
cert gap
26
target 26
✓ ok
18
target 18
✓ ok
12
target 12
✓ ok
Night22:00–06:00
10
target 10
✓ ok
10
target 10
✓ ok
10
target 10
✓ ok
10
target 10
✓ ok
10
target 10
✓ ok
8
target 8
✓ ok
6
target 6
✓ ok
Conflicts to resolve · 3
cert gap · Thu afternoon
Forklift-certified gap on Thu afternoon
Only 3 of 4 forklift-certified slots filled (target: 4). Agent suggests pulling R. Patel from morning Wed (currently assigned) — Patel has the cert and Wed morning is overstaffed by 1.
undercoverage · Tue morning
Tuesday morning short by 3 staff
Two callouts came in overnight (M. Diaz, S. Krause). Agent suggests pulling 2 from the on-call pool + upgrade 1 part-time slot to full shift. Stays under OT cap.
undercoverage · Thu morning
Thursday morning short by 2 staff
Vacation planned (J. Wright). Agent suggests asking K. Nguyen (currently afternoon Thu) to swap to morning + backfill afternoon from on-call. Both staff have signaled flexibility.